Frequently asked questions

FAQs

1. What are the benefits of using e-Shop?
2. When can I order through e-Shop?
3. What payment options can I use in e-Shop?
4. What if I need to contact Customer Service about my e-Shop Order?
5. What if I have a technical question about your products?
6. Where are your field sales engineers located?
7. How is my order shipped?
8. How do I track my order?
9. What products are available via e-Shop?
10. Why do I have to enter my credit card number each time?
11. Can I have multiple ship-to locations?
12. What documentation will I receive?
13. What if I forget my password?
14. How secure is e-Shop?
15. Does e-Shop use cookies?
16. What will happen to my personal data?
17. What are your terms and conditions?
18. What has to be taken into account for the delivery costs?
19. What function does the area 'Favorites' have?
 
 
1. What are the benefits of using e-Shop?

  • Shop 24 hours per day 7 days per week
  • Products will ship within one business day
  • Track status of current orders
  • View history of all e-Shop purchases
  • Use a major credit card or submit a purchase order.
  • Create a "Favorites List" of the products you order on a regular basis.
  • If you already know your part number, use "Quick Order" in the navigation bar.
  • Ship to multiple locations.
TOP
2. When can I order through e-Shop?

Orders can be placed 24 hours per day 7 days per week. If an order is received before 5:00 PM Eastern Time, Monday through Friday, the product will be shipped within one business day.
TOP
3. What payment options can I use in e-Shop?

You may pay by entering a purchase order number,terms of payment are Net 30 days. After your order has shipped, an invoice will be mailed to you. If you choose to pay by credit card, an invoce will still be mailed to you confirming your order.
TOP
4. What if I need to contact Customer Service about my e-Shop Order?

As with any order from ifm efector our highly trained Customer Service personnel are available from 7:30 AM to 7:00 PM Eastern Time at 1-800-441-8246 or send an e-mail to:
customer.service.us@ifm.com.
TOP
5. What if I have a technical question about your products?

We have a team of Technical Application Engineers ready to help you from 7:30 AM to 7:00 PM Eastern Time at 1-800-441-8246 or send an e-mail to: info.us@ifm.com.
TOP
6. Where are your field sales engineers located?

ifm efector inc. has over 80 direct field sales engineers and representative partners to locally serve you throughout North America. Call 1-800-441-8246 for assistance.
TOP
7. How is my order shipped?

You may select either Fed Ex or UPS as your preferred shipping carrier. Options also include Ground, Blue, or Red. You may use your preferred carrier's collect shipping number. Orders received by 5:00 PM EST normally ship within one business day. Please refer to your preferred carrier's website for accurate delivery schedule.

UPS.COM

FED EX.COM
TOP
8. How do I track my order?

You can track the status of your order by clicking on "My History".
TOP
9. What products are available via e-Shop?

There are over 8,000 products available through e-Shop, including inductive, capacitive, cylinder position, photoelectric sensors, object evaluation products, flow, pressure, temperature and level sensors, predictive maintenance sensors, AS-i Bus system, connectors, identification systems and control systems for use in mobile machines. Most products are regularly stocked items. If you cannot find an item or need a non-stocked, special order, or custom product, please contact our Customer Service team at 1-800-441-8246 or send an e-mail to:
customer.service.us@ifm.com.
TOP
10. Why do I have to enter my credit card number each time?

To insure the highest level of security, our system does not save your credit card information. Therefore, you must re-enter your credit card number each time you place your order. If an adjustment must be made to your account, please have your credit card information available.
TOP
11. Can I have multiple ship-to locations?

Absolutely! Your account will allow you to add and retain up to 99 shipping locations. With one click, you can enter this information into your order.
TOP
12. What documentation will I receive?

After placing an order via e-Shop, you will be emailed an order acknowledgement and after the shipment is processed, you will receive an invoice in the mail.
TOP
13. What if I forget my password?

Please
click here and follow the instructions. You will receive an e-mail within minutes with a temporary password. You will be prompted to change it the next time you log in.
TOP
14. How secure is e-Shop?

The data transfer between ifm efector e-Shop and your browser is accomplished by using a secure connection via Secure Socket Layer (SSL). Specifications of SSL certificate include: 128-bit encryption, SSL 3.0 protocol, and an RC4 keytype. It is not necessary to update the SSL certificate if you are using Internet Explorer 7 or higher. The SSL certificate is authorized by the digital certificate authority Thawte located in Raleigh, NC.
TOP
15. Does e-Shop use cookies?

Yes, cookies are used for session administration to add or delete products to your shopping cart. A cookie is a small text file located on the hard disk on your computer and does not contain any personal, purchasing or credit card information. Furthermore, this file personal and any information will be deleted after finishing the shopping process.
TOP
16. What will happen to my personal data?

This information will be used only for order processing. ifm efector ensures that your personal data will not be given to a third party.
TOP
17. What are your terms and conditions?

Click here for Terms and Conditions.
TOP
18. What has to be taken into account for the delivery costs?

Freight charges are FOB from Downington, PA 19335
TOP
19. What function does the area 'Favorites' have?

The Favorites option is a great resource to build a personalized ifm product catalog and to quickly find the products that you continually order.
TOP